Return and Refund Policy

Returns

Our return policy lasts 14 days from the date of purchase. After this 14-day period, we unfortunately cannot offer a refund or exchange.

Conditions for a return:

  • The item must be unused and in the same condition as you received it.
  • It must be returned in its original packaging.
  • You must send an official email to [email protected] stating the reason for the return.
  • Returns are not guaranteed, but items with clearly demonstrable defects may be replaced.

Non-returnable items:
Certain products are non-returnable under any circumstances, including:

  • Devices or products with activation codes or license keys that have been used or activated after purchase.
  • Gift cards
  • Downloadable software
  • Certain health and personal care products
  • Perishable goods (food, flowers, etc.)
  • Intimate or sanitary items
  • Hazardous materials or flammable liquids/gases

Partial refunds (if applicable):
Partial refunds may be granted for:

  • Books with visible signs of wear
  • Opened CDs, DVDs, software, cassettes, or vinyl records
  • Items not in original condition or missing parts, unless due to our error
  • Items returned later than 14 days after delivery

Refunds

After receiving and inspecting the return, we will notify you by email about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a reasonable timeframe. Shipping costs will not be refunded.

Late or missing refunds:
If you have not yet received your refund:

  • Check your bank account.
  • Contact your credit card company, as processing may take time.
  • Contact your bank regarding possible delays.

If you have done all of the above and still have not received your refund, please contact us at: [email protected]

Sale Items

Only regularly priced items are refundable. Special offers or clearance items are excluded from refunds.

Exchanges

We only exchange items if they are defective or damaged. For an exchange, please contact us by email at [email protected] and send the item to:

GDG Electronic International
Am Holzweg 26 / B-6 Stock
65830 Kriftel
Frankfurt Am Main
Germany

Phone: +49 178 616 6239

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a store credit for the return value. Otherwise, the refund will be issued to the original purchaser.

Shipping

Please send returns to:

GDG Electronic International
Am Holzweg 26 / B-6 Stock
65830 Kriftel
Frankfurt Am Main
Germany

You are responsible for the cost of return shipping. Shipping costs are non-refundable. If a refund is approved, the original shipping costs will be deducted. For items over €75, we recommend using an insured or trackable shipping method, as we cannot guarantee receipt of the return.